Shipping:

UK:
Royal Mail First Class Tracked and Signed For: £4.45
Please note production time from order can be up to 4 weeks, though we endeavour to send out within 10 days from order. 

Europe:
Royal Mail International Tracked and Signed For: £11.20
Please note production time from order can be up to 4 week, though we endeavour to send out within 10 days from order. Any tax or custom fees as deemed by your country's legal regulations are to be held responsible by the customer. 

Rest of the world:
Royal mail International Tracked and Signed For: £12.25
Please note production time from order can be up to 4 weeks, though we endeavour to send out within 10 days from order. Any tax or custom fees as deemed by your country's legal regulations are to be held responsible by the customer. 

Special requests: We understand that in some circumstances you may wish to buy one of our pieces for a special occasion. If you do need to receive your piece in a shorter amount of time than specified, please write to us at info@by-sp.com and we will try our best to accommodate your request.
 

Returns:

In accordance with health and hygiene regulations, unfortunately we cannot accept the return of earrings, unless faulty.  Please be careful with your choice and do not hesitate to ask for more information about the desired item before purchasing using the contact form on the about section, or emailing directly via info@by-sp.com. 

For all other jewellery items, if you are not happy with your purchase you may return your order postmarked within 5 business days of delivery for a refund excluding the shipping charges. Please return items in original condition received (unworn, unaltered) with original packaging. Please email us at info@by-sp.com to let us know your reason and arrange your return. 

Please note that postal costs for returned items are the customers’s responsibility. It is also the responsibility of the customer to ensure that returned items reach us safely and that they do so in good condition. We recommend using a tracked postal service for this. We will process your refund as soon as we receive your return, please allow 3-5 business days for the refund to process.